KYC and Verification

At AdmiralBet, maintaining a secure and trustworthy environment for all our players is paramount. Our commitment to responsible gaming and compliance with legal obligations necessitates a thorough understanding of who our customers are. Identity verification, often referred to as Know Your Customer (KYC), is a fundamental process that allows us to confirm your identity, prevent fraud, and ensure that our services are not misused. This process protects both you, the player, and AdmiralBet from illicit activities such as money laundering, underage gambling, and identity theft.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our clients. It is a critical component of anti-money laundering (AML) and counter-terrorist financing (CTF) regulations that AdmiralBet, like all licensed operators, must adhere to. Beyond legal compliance, KYC helps us to safeguard your account, process transactions securely, and ensure a fair playing experience for everyone. It involves collecting and scrutinizing specific documentation to confirm that the information you provide during registration is accurate and belongs to you.

Verification is an ongoing process that may be initiated at various stages of your relationship with AdmiralBet. Typically, identity verification is required:

• Upon registration of a new account.
• Before you make your first withdrawal, or when cumulative withdrawals reach a certain threshold.
• If there are significant changes to your account details.
• When your activity on AdmiralBet triggers our internal monitoring systems, indicating a need for further due diligence.
• If we have reason to believe that the information provided is incomplete, inaccurate, or outdated.
• In compliance with specific requests from our licensing authority or other regulatory bodies.

We reserve the right to request verification documents at any time, in accordance with our terms and conditions and regulatory obligations.

To complete our verification procedures, AdmiralBet may request several types of documents. These typically fall into categories such as proof of identity, proof of address, and proof of ownership for payment methods. All documents provided must be valid, legible, and current. We will clearly communicate which specific documents are needed in your particular case.

To confirm your identity, we generally require a clear, high-resolution copy of one of the following official government-issued photo identification documents:

• A valid passport (showing the photo page, full name, date of birth, place of birth, and expiry date).
• A valid national identity card (front and back, showing full name, date of birth, and expiry date).
• A valid driving licence (front and back, showing full name, date of birth, and expiry date).

The document must not be expired and all details must be clearly visible. We may ask for a 'selfie' holding your ID for enhanced security measures.

To verify your residential address, we typically require a document issued within the last three months that clearly displays your full name and current residential address. Acceptable documents include:

• A utility bill (e.g., electricity, water, gas, internet, landline phone bill, but not mobile phone bills).
• A bank statement or credit card statement.
• A government-issued letter or tax statement.

The document must be dated, show your full name, and match the address registered on your AdmiralBet account. PO Box addresses are not acceptable as proof of residence.

To ensure that the payment methods used on AdmiralBet belong to you and to prevent fraud, we may require verification of your deposit and withdrawal methods. This could include:

• For Credit/Debit Cards: A copy of the front and back of the card, with the middle eight digits of the card number obscured, and the CVV/CVC code on the back obscured. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• For E-wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your name, email address, and account ID.
• For Bank Transfers: A copy of a bank statement showing your name, bank account number, and the bank's logo.

We only allow transactions from payment methods registered in your own name.

In certain circumstances, particularly when transactions involve significant amounts, or if our risk assessment tools flag unusual activity, AdmiralBet may be required to conduct enhanced due diligence (EDD). This includes requesting information and documentation regarding your source of funds (SOF) or source of wealth (SOW). This is a regulatory requirement designed to combat financial crime. Examples of documents that may be requested include:

• Bank statements showing the origin of funds.
• Payslips or employment contracts.
• Tax returns.
• Documents relating to inheritance or sale of assets.

Any information provided for SOF/SOW verification will be treated with the strictest confidence and used solely for compliance purposes.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, this takes between 24 and 72 hours, though it may extend during peak periods or if further information is required. You will be notified via email or through your AdmiralBet account messages regarding the status of your verification. Please ensure that all submitted documents are clear, complete, and meet the specified requirements to avoid delays.

AdmiralBet takes the security of your personal data very seriously. All documents and information you provide for verification are handled in strict accordance with our Privacy Policy and relevant data protection regulations, including the GDPR. We employ robust security measures, including encryption and access controls, to protect your data from unauthorized access, alteration, disclosure, or destruction. Your documents are stored securely and accessed only by authorized personnel for verification and compliance purposes.

As a regulated online gambling operator, AdmiralBet is legally obligated to comply with stringent Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) laws. Our KYC and verification procedures are integral to this compliance framework. By verifying your identity and monitoring transactions, we actively contribute to preventing our platform from being used for illegal financial activities. This commitment protects the integrity of the financial system and ensures a safe gaming environment for all AdmiralBet users.

Underage gambling is strictly prohibited. A crucial aspect of our verification process is confirming that all our players are of legal gambling age in their respective jurisdictions. This is typically 18 years or older. Our age verification procedures are robust and designed to prevent minors from accessing our services. Any attempt by a minor to register or gamble with AdmiralBet will result in immediate account closure and reporting to relevant authorities. We are committed to protecting vulnerable individuals and promoting responsible gaming practices.

If your verification is delayed, it may be due to unclear documents, missing information, or a need for additional documentation. Our team will contact you to request any further details required. If verification is unsuccessful, it could be due to discrepancies in the information provided, invalid documents, or inability to confirm your identity. In such cases, your AdmiralBet account may be restricted or closed, and you may be unable to withdraw funds until verification is successfully completed. We will always communicate the reasons for unsuccessful verification and guide you on potential next steps.

Should you have any questions about the KYC process, require assistance with uploading documents, or need clarification on any aspect of verification, our dedicated customer support team is available to help. You can reach us via live chat, email, or telephone, as detailed in the 'Contact Us' section of the AdmiralBet website. We are here to guide you through the process and ensure a smooth and secure experience.